To promote effective care, how should CNAs address patient feelings?

To promote effective care, encouraging the open expression of feelings is crucial for fostering a supportive and therapeutic environment. When Certified Nursing Assistants (CNAs) encourage patients to express their emotions, it helps in building trust and rapport. This open communication allows patients to feel heard and validated, which is essential for their emotional well-being.

By creating a safe space for patients to share their feelings, CNAs can better understand their needs and concerns. This insight can enhance the quality of care provided, as it allows for more personalized and empathetic responses to the patient's situation. Additionally, addressing emotions can be therapeutic, helping patients cope with their circumstances and feel empowered in their care.

Promoting the expression of feelings aligns with the principles of person-centered care, which emphasizes recognizing the individual needs and experiences of patients, thus ensuring that care is not just about physical health but also encompasses emotional support.