What is an appropriate response if a patient expresses feelings of anxiety?

Listening actively and providing reassurance is vital when a patient expresses feelings of anxiety. This approach demonstrates empathy and support, allowing the patient to feel heard and understood. Validation of their feelings is essential for building trust and rapport. Active listening involves not just hearing their words but also understanding the emotions behind them, which helps the patient feel more at ease. Reassurance can also alleviate some of their anxious thoughts by letting them know that it is normal to feel anxious and that support is available.

Other approaches, such as dismissing their feelings or telling them to relax, can make the patient feel worse as they may interpret these responses as minimizing their experience. Redirecting the conversation can also be counterproductive as it may not address the underlying anxiety, leaving the patient feeling unsupported. Thus, active listening and reassurance create a safe space for the patient to express their concerns and manage their anxiety more effectively.