What should be done if a CNA witnesses potential neglect in patient care?

When a CNA witnesses potential neglect in patient care, the most appropriate action is to speak to the healthcare team. This response is essential because the healthcare team is responsible for the patient's overall care and safety. By bringing the observation to their attention, the CNA ensures that the issue is addressed promptly and effectively, allowing for proper investigation and intervention if necessary.

Communicating concerns about neglect to the healthcare team helps to uphold the standards of care and ensures that the patient’s needs are met. It also allows for collective problem-solving, where the team can evaluate the situation more comprehensively and take appropriate measures to protect the patient.

While informing the patient, documenting the situation, or discussing it with the family may seem logical, these actions do not directly address the immediate need to rectify the situation and may potentially place the patient at further risk if corrective measures are not taken promptly. Engaging with the healthcare team ensures that an appropriate and structured response is initiated in line with the facility's policies on patient safety and welfare.